About the role 

At Mezmo, we strongly believe in the power of great design and user experience, and you will have a crucial impact in shaping it. As a Sr. Product Designer at Mezmo, you will play a crucial role in shaping the end-to-end design process for both the new Pipeline Telemetry product and the existing Analysis product. As a valued member of a growing, innovative team, you will work to enable organizations to Understand, Optimize and Respond to their telemetry data in a cost effective and efficient manner saving both money and precious time.

You will be the key designer on a product that has functional capabilities, and now needs to focus on usability and showcasing key value quickly to win over users. Design and UX research will be imperative in this next stage and it’s a great opportunity to make a difference every single day while working with a collaborative and excited team.

Responsibilities:

• Lead the end-to-end design process, including conducting customer interviews, developing personas, creating flow diagrams, wireframe designs, interaction specifications, and mockups for new features.
• Dive deep into customer insights by leading customer development interviews and using research to inform highly iterative and customer-centric design activities.
• Collaborate with cross-functional teams to design solutions that meet both business and user needs.
• Craft seamless developer experiences that bridge the gap between text-based interfaces (Command Line Interfaces) and modern web applications.
• Ensure design quality by working closely with product and engineering during implementation.

Qualifications: 

• A portfolio that showcases your high quality work in user experience design, user research, interaction design, visual design, and ideation
• A track record of shipping great SaaS application user experiences including technical and/or developer tools
• You care deeply about crafting high quality product experiences, and obsess over the details
• Your designs are driven by a deeply developed awareness of your users and their context, asking “why?” as often as “what?
• Experience with usability testing, customer journey mapping, developing personas, wireframing and prototyping, sketching, and other UX design methods.
• Experience building end-to-end experiences in modern design tools such as Sketch or Figma
• Experience balancing the desire for a perfect solution with the need to ship deliverables in a fast-paced environment
• You have experience building and maintaining design systems.

Compensation: This role has an annual starting salary range of $160,000.00 - $175,000.00 equity benefits. Actual compensation is influenced by a wide array of factors including but not limited to your individual skills, experience and location.

About Mezmo

Mezmo is on a mission to empower people who build solutions that shape the world. We’re doing this by delivering a platform that enables enterprises to get more value from their observability data in real time, regardless of source, destination, use case, or scale. We’re not the only ones working on this problem but we have a few things the others don’t.

1. We’re cloud-native and know how to make the most of modern technology like Kubernetes.
2. We have scaled a solution from zero to petabyte scale in a short amount of time, while supporting thousands of active users across multiple environments.
3. We are hungry for change and are surrounded by enterprises telling us they’re hungry, too.
4. We have a kick-ass group of people who are thinking about the problem analytically and are excited to change the observability world for the better.

Mezmo has helped some of the world’s most innovative companies transform how they manage their systems and applications. Still, we know that we can help them get more value from their observability data by providing more flexibility and control over how they use it. This will enable teams to spend less time switching between data silos so they can focus on shipping better, more resilient, and secure products.

We have momentum on our side. Last year we saw triple digit revenue growth and added 800 new customers to our roster. Recent accolades include being named to YC’s Top Companies, CRN’s 10 Hottest DevOps Startups, and EMA’s Top 3 Observability Platforms.

What it’s like to work at Mezmo

At Mezmo, our culture is everything. We have an inclusive, collaborative, and fulfilling work environment so that our teammates can tackle some of technology’s biggest challenges. We hold the prestigious Great Place to Work badge and have won the Fortune Best Small and Medium Workplace award for the last two years in a row. Join us if you:

• Want to solve hard problems.
• Want to enable Mezmo’s customers, partners, and community to be highly productive and successful.
• Thrive in collaborative, cross-functional environments. 
• Enjoy jumping in where needed to help the whole company succeed. 
• Take your role, but not yourself, seriously. At Mezmo, we know that pride, humility, and kindness are not mutually exclusive.

Benefits

• Receive competitive compensation.
• Receive competitive benefits, including:
• 100% healthcare coverage for you and your family.
• 100% dental coverage for you and your family.
• 100% vision coverage for you and your family.
• Flexible time off. Work-life balance is valued here and we encourage you to take the opportunity to recharge.
• One company-wide mental health day off per month in addition to all nationally recognized holidays.
• $600 annual remote work expense reimbursement in addition to hardware setup provided by the company.

This is a full-time remote opportunity. Mezmo is a remote-first company that was born in the San Francisco Bay Area and now has employees in 71 cities in North America and 8 countries worldwide. Learn more about our culture and how we stay connected on our website.